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PowerPoint presentation training tool for student workers.
We have all heard the adage, "Practice Makes Perfect." However, in the words of former NFL Coach, Vince Lombardi
"Practice Does Not Make Perfect, Only Perfect Practice Makes Perfect."
Negative Customer Service
When answering the phone, please say, "Wilson Dental Libary, how can I help you?" or "Learning Center, how can I help you?" This welcoming message and tone makes the patron feel comfortable with asking questions.
Be familar with how to put a caller on hold and how to transfer calls to the appropriate extension.
Place caller on hold and ask Staff for assistance if needed.