RefWorks has a series of tutorials at YouTube:
I. Learn to Use RefWorks in 20 Minutes Basic features to get started (7 videos + 2 for Write-N-Cite 4)
1.0 Introduction - Learn to Use RefWorks in Twenty Minutes 0:47
1.1 Accessing RefWorks, Creating an Account, and Logging In 2:53
1.2 Adding References to RefWorks Using Direct Export 2:14
1.3 Organizing Imported References into Folders in RefWorks 2:07
1.4 Searching for References in Your RefWorks Account Using Quick Search 2:15
1.5 Creating a Bibliography Instantly in RefWorks 1:53
1.6 Using Write-N-Cite III to Manage Citations and Create Bibliographies in Microsoft Word 5:01
RefWorks Write-N-Cite 4: Installing & Logging In 2:09
RefWorks Write-N-Cite 4 - The Basics: Inserting Citations & Creating Bibliographies 4:21
II. RefWorks Fundamentals More of the fundamental features in RefWorks. (6 videos)
2.1 Searching Online Catalogs or Databases in RefWorks 3:15
2.2 Adding References to RefWorks by Importing Text File 2:09
2.3 Adding References to RefWorks by Manual Entry 1:55
2.4 Finding Full Text and Saving File Attachments in RefWorks 3:33
2.5 Managing Folders in RefWorks 7:12
III. RefWorks Advanced (6 videos)
3.1 RefGrab-It: Adding References to RefWorks from Web Pages 4:42
3.2 Adding References to RefWorks Using RSS Feeds 4:03
3.3 Searching Your RefWorks References Using Advanced Search and Lookups 5:25
3.4 Editing Many RefWorks References at Once Using Global Edit 6:44
3.5 Using My List in RefWorks 3:06
3.6 Backing Up and Restoring Your RefWorks Account 3:44
IV. Sharing Your RefWorks References (6 videos)
4.0 Introduction to Sharing References in RefWorks 0:29
4.1 How to Share References in RefWorks 1:38
4.2 RefWorks Sharing Option 4:03
4.3 Viewing a Share as a Guest 3:58
4.4 Working with Shared References in Your RefWorks Account 2:51
4.5 Working with the Shared Area 0:55
V. RefWorks Output Style Editor Customize existing bibliographic output styles or create your own. (4 videos)
5.0 RefWorks Output Style Editor 0:53
5.1 RefWorks Output Style Preview 1:56
5.2 Editing and Creating RefWorks Output Styles 3:56