Factset will get back to you with instructions on how to access the Web product and/or how to download the software. The software version has a plug-in that you can request. The instructions will also include some information FactSet. The e-mail with your ID and Password will come from factset.net.admin; be sure to check your clutter or spam file for this e-mail.
Please note the turnaround time is 24-48 hours
Learn more about FactSet through it's Learning Portal
eLearning Courses include:
FactSet also has ongoing Live Training sessions on multiple topics