Most of the time, remote access to library materials online will be easy!
When you want to access an e-book, e-journal article or database you should see something like this:
After logging in (aka "authenticating"), you should be directed automatically to the resource you wanted.
If it doesn't work, there are steps you can take to resolve the problem.
Touble with remote access?
If you encounter a broken link or cannot get into a resource, you can do a few things first to make sure that there really is a problem.
- Reload the page.
- Make sure you have configured your browser to accept cookies. See these instructions for help.
- Wait a few minutes and try again. For some resources we have a limited number of simultaneous users. When the maximum number of users are logged in, you could be denied access. Often, instead of a message indicating the resource is busy, you simply will be denied access. We are currently working with our resource providers to amend the message with more specific information about maximum number of users reached.
- Change to a different browser and/or computer. This can help determine if the problem is the computer configuration or the electronic resource.
- You may be prompted for a username and password when none is required. This often is an indication that too many users are trying to access the resource at one time. Please wait a few minutes and try again.
If you still cannot get into the resource, please use this form to report the problem.