E-books: Technical Help

A resource for information about E-books at USC Libraries.

Off-campus/ Remote Access (includes wireless) to E-books

 Most of the time, remote access to library materials online will be easy!

When you want to access an e-book, e-journal article or database you should see something like this:

After logging in (aka "authenticating"), you should be directed automatically to the resource you wanted.

If it doesn't work, there are steps you can take to resolve the problem.


Having trouble with remote access?

If you encounter a broken link or cannot get into a resource, you can do a few things first to make sure that there really is a problem.

  1. Reload the page.
  2. Make sure you have configured your browser to accept cookies. See these instructions for help.
  3. Wait a few minutes and try again. For some resources we have a limited number of simultaneous users. When the maximum number of users are logged in, you could be denied access. Often, instead of a message indicating the resource is busy, you simply will be denied access. We are currently working with our resource providers to amend the message with more specific information about maximum number of users reached.
  4. Change to a different browser and/or computer. This can help determine if the problem is the computer configuration or the electronic resource.
  5. You may be prompted for a username and password when none is required. This often is an indication that too many users are trying to access the resource at one time. Please wait a few minutes and try again.

If you still cannot get into the resource, please use this form to report the problem.

Publisher & Vendor Help Pages

Review these help pages to answer technical questions yourself:

Visually impaired users

To assist visually-impaired users, ebrary can be displayed in a screen-readable, text-only mode that works with a user’s own text-to-speech program, such as JAWS.  

To request this mode:

Step 1 – Ask a Librarian to contact support@ebrary.com and request the screen-readable, text-only option for an individual user. They will need the user’s personal ebrary account username.

Step 2 – The user will then be able to activate the text-only mode as follows:

a) Go to your ebrary site and log in to your personal ebrary account

b) Click on the “My Settings” button at the top right of the ebrary page

c) Click “Edit Settings”, then under “Additional Settings” click “Enable Accessibility Mode”

d) Click “Save Changes”

e) Once those changes are made, anytime the user is signed in to their bookshelf account, all documents opened in QuickView will be viewed in the special screen-readable, text-only mode.

f) The user can then use QuickView in conjunction with JAWS or another text-to-speech program

For tips on using Jaws with ebrary Accessibility Mode, see: http://support.ebrary.com/kb/jaws-tips/ 

Subject Guide

Caroline Muglia's picture
Caroline Muglia
Co-Associate Dean for Collections & Technical Services; Head of Resource Sharing and Collection Assessment Librarian

USC ITS and Computing Support